Return Policy

For customer convenience and safety, we encourage early holiday shopping this year. Unaltered and unworn holiday purchases are eligible for extended returns and exchanges through January 15, 2022.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All refunds and exchanges must be accompanied by a Sales Slip. Merchandise much in original condition and packaging. Worn, adjusted or damaged product cannot be refunded or exchanged. Timepieces must have all protective stickers in place.

No refunds will be issued on Special Orders, or merchandise that has been engraved, sized or otherwise altered. This includes sizing of any timepieces.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@longsjewelers.com.

Sale items (if applicable)

Returns for sale items must be initiated within 15 days of in-store transaction or delivery date for online purchases. Returns for all sale items purchased on LongsJewelers.com will be offered a credit to be used on a future purchase.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@longsjewelers.com and send your item to: 60A South Ave. Burlington US 01803.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 60A South Ave. Burlington US 01803

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Online Order Returns

For items purchased through our online store, we have a 30 day return policy provided that items are returned in original condition. We offer free shipping and free returns on items over $50.* Returns for online orders can be arranged by calling 877.845.6647 ext 5858 or emailing customerservice@longsjewelers.com. There is no restocking fee for accepted returns, and you will be credited for the full amount of the items purchased, provided that the items are returned in original condition. You are responsible for shipping the product back to Long’s, or dropping off the item at a Long’s store, after arranging in advance. A shipping label will be provided if you choose to return the item by mail.

*Personalized items, such as engraved items and rings that have been specifically sized, are final sale and cannot be returned. Gift cards are non-refundable.