Frequently Asked Questions

Here, you’ll find a list of our visitors’ most popular questions and our answers. Don’t hesitate to call 877-845-6647 ext. 5839 or email websales@longsjewelers.com if you don’t quickly and easily find your answers here!

Q. How much is shipping?
A. All orders $50 and over ship free within the United States. Carrier and type of shipping will be based on value of item(s). Shipping cost on orders under $50 is $6.50. For your protection, orders over $250 will require a signature upon delivery. We do ship to Canada. Canadian customers can order online with a maximum purchase price of $995. Shipping costs to Canada vary with the value of the item purchased. International orders other than Canada are restricted to $50 and under.

    Q: I have a question about your online store or about product I see in the store, whom should I call?
    A: Please call 877-845-6647 ext. 5839 during our corporate office hours (M-F, 9am to 5pm).

      Q: What is your return policy?
      A: Long’s wants you to be 100% satisfied with your purchase, which is why we have a 30 day return policy provided that items purchased are returned in original condition. Returns can be arranged by calling 877-845-6647 ext 5858 or emailing websales@longsjewelers.com. There is no restocking fee for accepted returns and you will be credited for the full amount of the items purchased, provided that items are returned in the original condition; however, you are responsible for shipping the product back to Long’s or dropping off the item at a Long’s store after arranging in advance. Returns are always free. Personalized items, such as engraved items and all rings, are final sale and cannot be returned.
        Q. If I order online, can I pick up at a store instead of having my order shipped to me?
        A. Yes! For local customers, we do offer a pickup in store option at checkout. Once you are done shopping, go to your shopping cart. At the bottom of the checkout page, there are two options - “Shipping” or “Store Pickup.” Once you choose “Store Pickup,” you will then choose your pick-up location of choice. Click the checkout button to continue. You will confirm your pickup address on the next page, and then continue to payment to complete your transaction. An email will be sent to you confirming your order.  The store you selected for in-store pickup will email you to confirm when it is available.  If you would like to arrange for curbside pickup, please let the associate know when they email you to let you know your item is ready for pick up. Please note that if you select store pickup, your purchase will be ready for pickup at your selected location within 2-5 business days. If your pickup time is more urgent, please email customerservice@longsjewelers.com to coordinate.
          Q: Are all of your estate jewelry items in stock?
          A: A: If an item is listed on this website, it is almost certainly in stock. However, we also make these products available in our Long’s stores and there is a small chance that an item sells in one of our stores and isn’t removed from the website immediately. In the unlikely event that we are unable to make an item available to you after you order it through this website, we will notify you within the next business day and payment will be immediately refunded. We apologize in advance if this unlikely event happens to you!
            Q: When will I receive my order?
            A: Many of our items are in stock and will be shipped within two business days. If any item is out of stock or if we cannot fill your entire order, you will be notified shortly after your order has been received. Certain Boston Marathon items must be special-ordered. In that case, please allow 4-6 weeks for delivery. If you have questions if an item will arrive at your address by a certain date, please call 877-845-6647 ext. 5839.
              Q: What types of payments do you accept? Are there limits on credit card purchases?
              A: We accept MasterCard, Visa, Discover, American Express, PayPal, and Amazon Pay. 
                Q: I live outside the United States and Canada and your online store does not allow me to place an order for items $50 and over. How can I order those items from Long’s?
                A: Items $50 and under are available for world shipping via first class mail. If you live outside the United States and Canada, and you would like to order items that are over $50 retail value, there are two ways for you to contact Long’s to order. First, you can send us an e-mail to websales@longsjewelers.com. Second, you can call us directly at 877-845-6647 ext. 5839 during our corporate office hours (M-F, 9am to 5pm). Because of customs restrictions, we are unable to send jewelry items to many world destinations.
                  Q: Do you offer complimentary gift wrapping?
                  A: Yes, we offer complimentary gift wrapping at no additional charge on any of our in-stock items. If you would like us to gift wrap your item and enclose a gift card, please note that in the “Complimentary Gift Wrapping” section in your cart when you begin the checkout process.
                    Q: I want to order a Boston Marathon ring. How do I know my ring size?
                    A: You will need to have your finger measured by a professional jeweler prior to ordering your ring.
                      Q: Which Boston Marathon items can be personalized?
                      A: Nearly all Boston Marathon products can be personalized with engraving or etching. Items that can be personalized have a space for you to enter the necessary information before you add the item to your shopping cart.
                        Q: Do the Boston Marathon items have the year already imprinted? I want to order something to commemorate a previous year's race.
                        A: Most of our items may be personalized as a memento of any previous race. No specific years are imprinted on any of our items, other than the annual Boston Marathon ornament.
                          Q: How will Long’s know my Boston Marathon finishing time if I choose to have it engraved or etched on my item?
                          A: Long’s has access to the official Marathon results and uses your runner number to locate your finishing time. Please make sure you double-check your runner number when you order your item.